Shipping & Delivery
-Where can I track my item(s)
You will receive an email containing tracking information after your order ships.
-Why have I not received my item(s)?
Shipping on average takes around 1-3 weeks, but has, in some cases taken up to 4 weeks. We know that waiting is the worst but we promise it will be worth it.
-Who delivers my item(s)?
Your items are delivered directly from our small artisanal workshops in Asia and will be delivered to you by your local Postal Service.
-What happens if no one is at home?
Don't you worry, most of our items will be left in your mailbox if they are small enough and if the postman does not have access to your mailbox, it will usually be left at your local post office for you to pick up!
-Change of address after receiving confirmation of shipping
Unfortunately once an order has been shipped out from one of our warehouses, we are unable to update any aspect of the order.
Returns, Exchanges & Refunds
-I don’t like my item, can I return it?
Returns are accepted as long as they do not exceed 14 days of the buyer receiving the item. However, all returns made should be in as new condition and the return postage be paid by the returner. Proof of postage should then be emailed to us as proof of delivery.
**KEEP IN MIND: Promotional/sale items are not eligible for returns
To return your product, you should mail your product to: shown place/address we sent from.
-Can I return the item and change it with something else?
Provided that the returned item is in a perfect condition, exchanges are possible.
**Not applicable to promotional items.
-Can I change my item after receiving the email confirmation?
Unfortunately, we can't offer that at this time :(. All shipments that have left our workshops are final and not changeable.
-How long do refunds take?
Refunds may take up to 14 working days, but usually happen much faster.
I still have yet to receive my refund?
Please notify us immediately via email if you have not received it within 14 working days and we will help sort something out for you.
Why was my order canceled?
If your order is unexpectedly canceled, the chances are that our fraud filter marked your order as fraudulent. If you are certain that this is not true, please contact us.
How Is It Free?
As a result of our deep-rooted relationships with a number of shipping companies, we are able to get incredibly competitive shipping rates.